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Customers and active citizens

I recently attended an event at which someone from a public sector organisation was talking about some future developments. In the course of this talk, she kept referring to local residents as 'customers' , and talking about 'customer service'. It occurred to me that, if we are to make progress with co-production, we need to move beyond this 'customer' mentality, this perception of local residents as 'customers' of services provided by public sector agencies, and we need to move instead to…

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Added by Mark Woodhead on September 20, 2011 at 9:01 — 2 Comments

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