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Mark Woodhead's Blog (1)

Customers and active citizens

I recently attended an event at which someone from a public sector organisation was talking about some future developments. In the course of this talk, she kept referring to local residents as 'customers' , and talking about 'customer service'. It occurred to me that, if we are to make progress with co-production, we need to move beyond this 'customer' mentality, this perception of local residents as 'customers' of services provided by public sector agencies, and we need to move instead to…


Added by Mark Woodhead on September 20, 2011 at 9:01 — 2 Comments

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